FAQ/Help
What is Gifteria.in?
Launched in Nov 2013, Gifteria.in, is a leading e-commerce “Gifts, Sports and Toys” online store with unique range of products in our portfolio. We are in business from more than 3 years in dealing with Branded products, Imported Gift Items, Sports Goods, Toys, Games, Home Decor Items, Corporate Gifts, Handicrafts, Electronics and Gadgets etc. This is small effort to bring all possible “common as well unique” gifts options under one roof at attractive prices. The platform has the widest assortment of products from thousands of national, international and regional brands across diverse categories like Gifts, Toys, Fashion Accessories, Sports, Kids Items, Return Gifts, Health & fitness, School stationery, Home Decor items, Handicrafts, Baby Products, Electronics and some Crazy gifts. Gifteria.in has its own showroom spread over large area at prime location at Ghaziabad with supplier base Merchants/Brands, that caters to the shopping needs of customers across 5000+ towns and cities.
What is the benefit of using buying from Gifteria.in?
Our company philosophy is pretty simple: We want to offer the best possible products at attractive prices. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.
Where are the offices of Gifteria.in located?
Currently our office is located in Ghaziabad and the orders are shipped from this warehouse. However for some selected products, we have shipments directly from warehouse of manufactures warehouses located across India.
I don't know how to buy online. What should I do?
Don't worry if you have never bought online. Here are the steps to buy products and deals on Gifteria.in. go to website of www.gifteria.in
Click the Buy button/Add to Cart on the product or deal you like.Click the Proceed to Payment button.Enter your Name, e-mail ID and phone number next.Enter your shipping address if you are buying products.Click the Proceed to Payment button.Select your payment mode (Credit card, Debit card, Netbanking, Cash on Delivery). If you are not comfortable paying online, you can choose the “Cash on Delivery” option/Cheque/Western Union.
What’s the minimum order value required to place an order?
To place an order, a minimum order value of Rs 699/- or more is required.
What is My Account?
At Giteria.in we have mae it easy for you to view and update your account and orders any time through "My Account" after you sign in to your account. With "My Account" feature on Gifteria.in you can:
Manage/edit all your personal data like Address, Phone numbers, Email ids
Change your password
Track the status of your orders
See your Wishlist
Ask for Help
Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address as Guest. However, it is recommended that you register with us in order to receive timely offers/discounts and also to maintain your wishlist and account details for next time purchases and for availing schemes etc if any.
How do I know my purchase is complete?
You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your Gifteria.in voucher over Email and SMS to confirm your purchase. There may also be phone call from our customer service representative to confirm your order.
I did not get an invoice with my product bought from Gifteria.in. What should I do?
All Gifteria.in products are delivered along with an invoice listing the products bought. In case an invoice is not received by you along with your delivered product, please fill in our Contact Us form with your transaction details in 2 days and we will look into it immediately.
How do I track the status of my order(s)?
1. Visit the Track Your Order Page by clicking on Customer Service shown on top of site.
2. Enter your order ID and mobile number/e-mail ID
Do I have to pay any shipping or delivery charges?
Shipping charges are waived off if your total cart value for products (not deals) is Rs. 2499/- or above. Nominal Shipping charges of Rs.99) will apply if your product cart value is less than Rs. 2500/-.
What is the difference between shipping and delivery?
Term "Shipping" refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 2 to 4 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days from dispatch date, depending on the address specified for the order. For any additional information you may kindly check the Pin Code feature if Our shipping partners serves your city/town/State/country.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
What should I do if I find my package opened or tampered with upon delivery?
Please don't accept an open or tampered package. Report this concern by filling up our Contact Us form with your order details and we will look at it immediately and get back to you. You can also Email us the details of your order.
Why have I not received my product yet?
Sometime due to unforeseen circumstances like Strikes, Disasters, Holidays, Delay by Courier Agency, Payments not Received, Out of Stock item or etc, it is possible that your order might get delayed. We will be informing you about the delay along with the new expected delivery date.
How are the products packaged?
Each of the individual products that you have ordered are securely packaged in bubble wrap and put into a Box as required with precaution. The box is sealed well ensuring a safe delivery to your doorstep. In few products where special packaging & handling is required extra charges will be levied.
Which courier company do you use for delivery?
We have tied up with a number of reputed and credible courier partners like Blue Dart, DTDC, Aramax, First FLight, Delhivery & Indian Postal services. The courier service provider for your order is selected based on your location.Some of the couriers we use are mentioned at Shipping & Delivery Section of this website.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package twice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
I want to ship something abroad. Can I do that?
We can do that.Yes kindly check with our customer service executive for details before placing order.
Where do you Ship?
We ship to most pincodes within India. Please check on product page when you are ordering, if we can ship to your pincode.
Is it safe to use my credit card on this site?
Absolutely!! All transactions on Gifteria.in are 100% safe. We work with world-class payment gateways to process your payment and ensure secure shopping for all our customers. No financial data is gathered without a secure layer transaction. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone, even over network.. The iframe that gathers financial data is completely secure and is posted through a HTTPS url.
I don't have a credit/debit card. Can I still make a purchase at Gifteria.in?
Yes absolutely! You can try either of the following modes of payment:
Internet banking - You may use your internet-enabled bank account to make the purchase online.
Cash on Delivery - You may choose to pay money on the actual delivery of your product(s) at your place. This option, however, is not available for every product.
Western Union: You can also make payments by Western Union, But your order will be dispatched only after receipt of payment.
What are the different modes of payment on Gifteria.in?
You can use any one of the following payment methods:
Credit card (Visa/ Master/ Amex)Debit card (All leading bank debit cards)Netbanking (For all leading banks )Cash on Delivery (Available on select deals and products)Cheque/Draft/Western Union
Cheque - You can also pay through cheque. In this case you need to deposit a cheque of the said amount within 48 hours of placing the order on the below account detailsA/c Name - .A/c Number - Bank Name - Bank Ltd. (Any Branch in India). For more details contact us at Phone, (From 10 Am to 6 pm India Time)
Are there any hidden costs when I make a purchase on Gifteria.in?
No. We will never hide any cost from you as we belive in transparency in our dealings. The price and charges mentioned on the site are final which may include taxes, VAT, Gift Wrapping charges(Minimum Rs.39), COD Charges, Shipping Charges, Courier Charges ,if any. All these will be displayed clearly on website.
I would like to pay when my order is delivered. Is that possible?
Yes you can do that. You can use our Cash on Delivery(COD) option. By selecting this payment option, you are required to pay money on the actual delivery of your product(s) after which you will handed the items you ordered. This COD option is available on selected products only at this moment and upto order of Rs.2500/-.
What is COD?
COD refers to Cash On Delivery. If you dont want to use debit/credit card or internet banking you have the option of paying for the purchase at your doorstep.Just place your order and make cash payment upon the delivery of your order.To avail COD option you total value of order should be minimum Rs.1499/-
Can I pay by cheque for my order?
You can make payments by cheque by odering on phone, the products you want to buy and your order will be dispatched only after clearance of your cheque. You will get Our Bankers details by our Custoemr Service Executive.
I don't remember my password. Help!
Don't worry. Here's what you need to do:
Click My Account on the top right of the site page to access the login window.Click the Forgot your password link available on the bottom right of the login window.Enter your e-mail ID in the displayed field.We will send you a link in your e-mail.You can reset your password instantly by clicking the link.
I don't want to receive any e-mails from you anymore. What should I do?
We are strictly against Spam Emails.You can unsubscribe from our e-mails by clicking the ‘Unsubscribe’ link at the bottom of the e-mail you have received from us. You will do us a favour if you let us know your reason(s) for unsubscribing, so that we can keep this in mind and serve you better in the future.
I am concerned about the privacy of my personal information I have shared with gifteria.in . We fully understand that you value your privacy, and we respect it. Gifteria.in is committed to maintaining complete confidentiality and privacy of the data that you share with us. You may go through our privacy policy which we keep updating from time to time.
Do your products come with guarantee/warrantee details?
Gifteria.in guarantees 100% customer satisfaction, security, quality, support and value for money. All branded products sold on gifteria.in are original and full details of all product features are given on product page when you order. In Whatever product there is warranty mentioned on product it will be directly by the manufacturers and consumer need to approach the company service center nearby in case of any defect.
I have added a few products to my cart but I won't be buying them now. Can you save my list?
Yes, absolutely. We will keep your cart saved with us. The selected items will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.
I am interested in a product that is sold out. How can I buy it?
Don't be disheartened if a product you like is not available currently. Click the Notify Me button/link on the product page. We will let you know the moment your selected product is back in stock.
What about refund after cancellation?
At this stage, we do not refund once you have placed the order, neither you can cancel your order, so you need to be careful while placing the order.
I do not like the products i received, i Need Exchange?
At this moment we do not exchange nor return the products once sold, so order Carefully.
I forgot to apply gift coupon/voucher while ordering. Can you refund/ adjust in another order?
We don’t refund nor adjust in other orders.
I bought Battery operated Toy, Games & Gadget with no cells?
We do not provide any free batteries/Cells with any of our products.Only those companies or manufacturers that provide batteries along with product will be there along with the product.
I saw prices changed when i put it on wishlist?
MRP of products is subject to change without notice and only reflects price for the day it is ordered & payment made.
I Want some clarifications and have Query regarding Orders/Products/Quantity?
Well, you are welcome to contact our customer service representative at Phone, Email, from 10 Am to 6 Pm. (Sunday Holiday) No Customer Service on National Holidays.
I want to sell my goods on your site?
Well you need to contact our Purchase manager.
Reach Us From: 10 Am to 6 Pm (Mon to Sat)
Contact Email For Help & Query :
Customer Service Phones:
